Refund policy

RIGHT OF WITHDRAWAL

Under Articles L221-18 and following of the French Consumer Code, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without giving a reason or paying a penalty.

To exercise this right, notify us of your decision before the deadline through our contact page. You then have a further 14 days to return the item. Return shipping costs are your responsibility.

Refunds are issued within 14 days of your notification. We may defer the refund until we receive the goods or proof of shipment, whichever comes first.

CONDITION OF RETURNED PRODUCTS

Returned items are assessed against the format and condition described when sold. An item sold without its outer wrap is not treated as having lost that wrap after delivery. Under Article L221-23 of the French Consumer Code, any deduction for loss of value must relate to handling beyond what is necessary to establish the item’s nature, characteristics and functioning, be justified for the particular item, and comply with applicable law. Opening a product does not by itself create an automatic blanket forfeiture of all refund rights.

CLAIMS: DAMAGE, MISSING CONTENT, NON-DELIVERY

If your delivery is damaged, incomplete or missing, contact us through our contact page as soon as possible. Please include your order number and, where available, photos of the item and packaging. Reporting within 48 hours helps us investigate, but this request does not limit your statutory rights. We will investigate delivery problems with the carrier; that investigation does not remove our legal obligations to you.

RETURN INSPECTION

When a return is received, we compare the item with the description and condition at sale and any available preparation records. Any discrepancy is assessed using the evidence for that item and discussed with the customer. Any deduction must be justified under the sold-condition standard above and applicable law; an absent outer wrap disclosed at sale is not a return discrepancy. Your statutory rights remain unaffected.

UNAVAILABLE PRE-ORDER OR ON-REQUEST ITEM

If we cannot source or supply the agreed pre-order or on-request item, we refund that item in full. Where the whole order is cancelled because it cannot be fulfilled, we refund the sums due for that cancellation, including delivery charges where required. This sourcing commitment is separate from your statutory withdrawal, conformity and delivery rights.

HIGH-RISK ORDERS

Senth & Co. may delay shipment, request additional identity verification, or cancel and refund an order showing signs of fraud.

CONSUMER MEDIATION

Under Article L616-1 of the French Consumer Code, you may use a consumer mediator free of charge if a dispute with our customer service remains unresolved. The competent mediator is CM2C, 49 Rue de Ponthieu, 75008 Paris. You can contact it online at cm2c.net/declarer-un-litige.php.