Shipping policy

We source products in Japan and dispatch customer orders from France to the European Union and, where enabled at checkout, other destinations. “In stock” means the selected item is physically held in France. “Pre-order” means an upcoming release. “On request” means a released item that is not currently held in our French stock and is sourced after purchase. Payment is taken at checkout for all three order types. These are paid orders, not free reservations; pre-order and on-request do not mean immediate stock. An official Japanese release date is not our dispatch date.

For pre-orders and on-request items, we follow up with sourcing progress and estimated dispatch timing. If we cannot supply the agreed item, that item is refunded in full, without limiting your statutory consumer rights.

The applicable delivery date or deadline is to be provided before payment. If it is not stated for your selected offer, please contact us before ordering to agree it. Sourcing follow-up after purchase does not replace that pre-payment delivery commitment or limit your statutory delivery and cancellation rights.

MIXED ORDERS

Orders containing in-stock items together with pre-order or on-request items are dispatched together once all items are ready. Separate shipments are available only by prior agreement; any additional charge is disclosed before you accept it. If we cannot supply an item, we refund the unavailable item and contact you about the remaining order. Unless you exercise an applicable cancellation right or we agree otherwise, the remaining items are dispatched together once they are ready, within the applicable delivery commitment. Your statutory cancellation rights remain unaffected.

DISPATCH AND TRANSIT

Carrier transit starts after dispatch; it does not include sourcing or preparation time. Available delivery services and charges are shown before payment. Where stated below, transit times describe the existing services.

SHIPPING CHARGES

Shipping charges are calculated at checkout from the destination country, the nature and number of items, and the contents of the basket. The exact amount is shown before payment; no shipping charge is added after the order is confirmed.

Free delivery in mainland France for orders of €200 or more.

TRANSIT TIMES

Mainland France: 2 to 5 business days. European Union: 3 to 8 business days. These periods run from dispatch, not from the order date.

OUTSIDE THE EUROPEAN UNION

Non-EU delivery is offered only for destinations enabled at checkout. For deliveries outside the European Union, customs duties and local taxes may apply on receipt and remain the recipient’s responsibility.

PACKAGING

We protect each item for transport. Its format, packaging condition and any stated wear are described on the product page. Where relevant, the product page distinguishes illustrations from photographs of the actual item.

DELIVERY ADDRESS

The customer is solely responsible for the accuracy of the delivery address and information provided at checkout. Senth & Co. is not responsible for delays, non-delivery or lost parcels caused by an incorrect or incomplete address.